Complaints Procedure

I aim to give you the best possible service. However, if at any point you become unhappy or concerned about the service I have provided then please inform me immediately, so that I can do my best to resolve the problem. Making a complaint will not affect how I handle your case.

The Solicitors Regulation Authority can also help you if you are concerned about my behaviour (for example, if you feel that I have treated, or am treating you, unfairly because of your age, a disability or some other reason.

You can raise your concerns with the Solicitors Regulation Authority.

What do to if I cannot resolve your complaint?

The Legal Ombudsman can help you if I am unable to resolve your complaint myself. They will look at your complaint independently and, again, it will not affect how I handle your case. Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with me first. If you have, then you must take your complaint to the Legal Ombudsman:

• within six months of receiving a final response to your complaint; and
• no more than one year from the date of the act or omission being complained about; or
• no more than one year from the date when you should reasonably have known that there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them directly. Their details are:

Visit: www.legalombudsman.org.uk
Call: 0300 555 0333 between 9am to 5pm.
Email: enquiries@legalombudsman.org.uk
Legal Ombudsman: PO Box 6167, Slough, SL1 0EH